Frequently Asked Questions

For your convenience, we’ve compiled a list of frequently asked questions. If you need further assistance, we are always glad to help.

Q: What areas does L and J Service?

A: We service Sub-Zero and Wolf appliances for Manhattan, Staten Island, and Northern New Jersey (Bergen, Essex, Hudson, Morris, Passaic, Sussex, and Union counties).

Q: What routine maintenance do I need to do for my Sub-Zero?

A: Clean the Condenser every three months.

Q: What warranties do I get with my Sub-Zero?

A: 2 years fully covered. Up to 5 years fully covered on any sealed system jobs. Up to 12 years partially covered on any sealed system jobs.

Q: What temperature settings should I keep my Sub-Zero at?

A: 38 degrees in the Refrigerator and 0 degrees in the Freezer.

Q: Does L&J Appliance give timed appointments?

A: All calls/appointments are routed out by area. L&J will give a 3-4 hour window of time on the morning of your appointment.

Q: How do I schedule an appointment

A: You can send us an online request, which we will respond to and work with you to set up an appointment, or you can call us at 1-800-532-5858.

Q: What does L&J Appliance charge by the hour?

A: L&J does not charge by the hour, but by the job.

Q: What type of technician will I get?

A: All L&J Appliance Technicians go through a long intensive training period before being able to go out on their own.

Q: What other appliances do you work on?

A: L&J only works on Sub-Zero refrigerators, Wolf appliances, Best range hoods, and Scotsman ice systems.

Q: Do you sell parts?

A: We keep an inventory of Sub-Zero, Wolf, Best and Scotsman parts for individual sale. You can either request information about their price an availability online or call one of our parts representatives at 1-800-532-5858.

Q: How can I provide feedback about a recent service call?

A: Fill out our L and J Feedback Form:

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    “I was very disappointed that I had to have my refrigerator repaired to begin with, but I was very satisfied with the technical service that I received.”

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